Privacy Policy
Your privacy matters to us.
At Worth Finding, we believe privacy should be clear, simple and respected.
This Privacy Policy explains what personal information we may collect when you visit our website, make a purchase, create an account where available, subscribe to communications or contact us; why we may use that information; how it may be handled; and the choices and rights available to you.
We collect and use only the information reasonably necessary to operate our store, deliver your purchases, support our customers and provide a secure and reliable experience.
1. Information We May Collect
Depending on how you use Worth Finding, we may collect information such as:
• Your name;
• Email address;
• Billing or transaction-related information;
• Order number and purchase history;
• Information you provide when contacting Customer Support;
• Account information, where customer accounts are available;
• Communication and marketing preferences you provide to us; and
• Technical information generated when you use our website, such as your device type, browser, IP address, cookies and website-usage information.
We aim to collect only the personal information reasonably necessary for the purpose for which it is required.
2. How We Collect Information
We may collect personal information:
• Directly from you when you make a purchase;
• When you create or use an account, where available;
• When you contact us or request Customer Support;
• When you subscribe to communications, updates or marketing, where available;
• Automatically when you use our website, including through cookies and similar technologies; and
• Through service providers involved in operating our website, processing transactions or delivering our services.
3. Why We Use Your Information
We may use personal information where reasonably necessary to:
• Process and manage your purchases;
• Deliver digital products and download information;
• Communicate with you about your orders;
• Provide Customer Support;
• Manage customer accounts, where available;
• Respond to enquiries;
• Operate, maintain and secure our website;
• Prevent fraud, misuse or security incidents;
• Understand and improve our website, products and customer experience;
• Maintain appropriate transaction and business records;
• Comply with applicable legal or regulatory requirements; and
• Send marketing communications where you have chosen to receive them.
We do not collect personal information simply because it may be useful at some point in the future.
We process personal information only where permitted by applicable law. Depending on the purpose and circumstances, this may include processing needed to complete and manage a purchase or provide a service you have requested, comply with legal or regulatory obligations, protect legitimate interests where permitted by law, or act on your consent where consent is required. Where processing is based on consent, you may withdraw that consent in accordance with applicable law.
4. Payments
Payments may be processed through trusted third-party payment providers.
Depending on the payment method used, payment information may be provided directly to the relevant payment provider rather than stored by Worth Finding.
These providers handle payment information according to their own security and privacy practices and applicable requirements.
Worth Finding may receive information necessary to confirm and manage a purchase, such as payment status, transaction reference and order details.
5. Cookies & Similar Technologies
Worth Finding may use cookies and similar technologies to help our website:
• Function correctly;
• Remember relevant preferences;
• Maintain security;
• Understand how visitors use the website;
• Measure and improve website performance; and
• Support analytics or marketing where applicable.
Some cookies may be necessary for the website to function, while others may support preferences, analytics or marketing.
Where required, you will be provided with appropriate choices regarding non-essential cookies.
Further information may be provided through our cookie notice or cookie settings where applicable.
6. Marketing Communications
Where you have chosen to receive marketing communications, we may send you:
• News and updates;
• New-product announcements;
• Special offers;
• Recommendations; or
• Other Worth Finding communications.
You can unsubscribe from marketing communications at any time using the unsubscribe option provided in the relevant communication or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending essential messages relating to your purchases, downloads, account, security or Customer Support requests.
7. Sharing Your Information
We do not sell your personal information.
We may share personal information only where reasonably necessary with trusted service providers that help us operate Worth Finding, such as:
• Payment providers;
• Website and hosting providers;
• Digital-product delivery services;
• Email and communication providers;
• Analytics and security providers; and
• Professional, legal or regulatory parties where required or permitted by applicable law.
These providers may process information only as appropriate to the services they provide and subject to applicable requirements.
We may also disclose information where required by law, regulation, legal process or a competent authority.
8. International Data Processing
Worth Finding serves customers in different countries, and some of the technology and service providers we use may operate or process information internationally.
Where personal information is transferred, stored or processed outside the country in which it was collected, we will handle such processing in accordance with applicable data-protection requirements.
9. How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, or as required by applicable legal, regulatory, accounting, security or operational requirements.
Different types of information may therefore be retained for different periods.
When personal information is no longer reasonably required, it will be deleted, destroyed, anonymised or otherwise appropriately handled in accordance with applicable requirements.
10. Keeping Your Information Secure
We take reasonable organisational and technical measures designed to protect personal information against:
• Unauthorised access;
• Loss;
• Misuse;
• Alteration; and
• Unauthorised disclosure.
However, no website, online service or method of electronic transmission can be guaranteed to be completely secure.
Where customer accounts are available, customers are responsible for keeping their login details secure.
11. Your Privacy Rights
Depending on applicable law and the circumstances, you may have rights relating to your personal information, including the right to:
• Be informed about the legal basis and purpose for collecting your personal information;
• Access personal information held about you;
• Request correction, completion or updating of inaccurate, incomplete or outdated information;
• Obtain a copy of your personal information where applicable;
• Request deletion or destruction of personal information where applicable;
• Withdraw consent where processing is based on your consent; and
• Raise a question or complaint about how your personal information is handled.
Some rights may be subject to conditions, limitations or exceptions under applicable law.
12. Exercising Your Rights
If you would like to ask a privacy question or make a request relating to your personal information, please contact us at:
Please provide enough information for us to understand your request.
Where necessary, we may reasonably ask for information to verify your identity before processing a request relating to personal data.
We will review and respond to requests in accordance with applicable requirements.
13. Children’s Privacy
Some Worth Finding products are created for children, parents, families and educators. However, our website and purchasing services are intended to be used by adults.
Offering children’s educational products does not require children to provide personal information to purchase or download those products.
We do not intentionally request personal information directly from children through our purchasing process.
Parents or guardians should make purchases and manage communications with Worth Finding on behalf of children where appropriate.
14. Questions & Complaints
If you have a question, concern or complaint about how your personal information is handled, please contact us at:
We will review your enquiry and respond in accordance with applicable requirements.
Where applicable, you may also have the right to raise a complaint with the relevant data-protection authority.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, business practices or applicable requirements.
The current version will be made available on our website.
Where required, we will provide appropriate notice of material changes.
16. Contact Us
Privacy should be easy to understand — and easy to ask about.
For privacy-related questions or requests:
Worth Finding
Email:
info@worthfinding-sa.com
Website:
www.worthfinding-sa.com
Worth Finding. Worth Sharing.
